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Calls received outside of the hours of 9 AM - 5 PM will be returned the next business day.

(540) 206-3495
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4721 Starkey Road
Roanoke, VA 24018


Common Questions & Answers

Please allow 3-4 business days for all in-stock orders to ship. Any shortages will be reported immediately. In an effort to ship items out as quickly as possible, multiple piece orders may ship in more than one package.

In order to be eligible for a refund, you must initiate the return within 30 calendar days of purchase. The product must be in the same condition that you receive it and undamaged in any way. Click here to begin your return. Be sure to have your order number and personal information available. Write your return authorization number on the outside of your box and include the packing slip inside the box. Please be aware that you will be responsible for shipping costs unless otherwise noted. Once your item is received, it will be inspected by our team who will process your refund. The refunded amount will be issued to the original payment method used during purchase. Please note that credit card payment refunds may take 5-10 days to appear on the credit card statement. If the returned product is damaged in any way, or if the return was initiated after 30 calendar days, you will not be eligible for a refund. If you have any questions, please contact our customer support team here.

Exchanges are available for 30 days after an order has been placed. Please include the original packing slip with your return and provide instructions on what you would like us to do. You will be responsible for return postage.

If there is an issue with your order (incorrect item, incorrect size, damaged product, etc...) please contact customer service and we will find a solution immediately.

Preorder means that the product is not currently in stock and you are placing an order to secure an item before it sells out or becomes unavailable. Please note that specific delivery timeframes are provided for all preorders. Delays may occur. A preorder is considered a normal order and therefore should not be returned per our return policy. If you require a special allowance, please contact us.

To learn more about how we utilize device and personal info, see our Privacy Policy.